Status: Resolved - The system disruption affecting the Cleared Transaction Report has been resolved. The reporting dashboard has been fully refreshed, and all transaction data for Tuesday, March 24 is now accurate and available across all regions.
Incident Duration: - Start: Wednesday, March 25, 7:00 AM ET - Resolution: Wednesday, March 25, 10:00 AM ET
User Impact: - Data Restoration: Transaction data for Tuesday, March 24 is now appearing correctly in the dashboard.
Recommended Action: - Scheduled Reports: Automated reports received earlier this morning for Tuesday, March 24 did not contain the updated data. We recommend that all clients manually re-run or export their Cleared Transaction Reports for March 24 to ensure they have the most current and complete data set.
Not Impacted: - Historical Data: Data prior to March 24 remained fully accurate throughout this period. - Live Operations: Active parking sessions and payment processing were not affected.
We appreciate your patience while we restored full data visibility. If you have any remaining questions, please reach out to your ParkMobile Account Manager.
Posted Mar 25, 2026 - 10:27 EDT
Investigating
Status: ParkMobile is investigating a system disruption that is preventing the Cleared Transaction Report from displaying transaction data for Tuesday, March 24. Our teams are actively working to refresh the reporting dashboard to restore full data visibility.
Impacted: - Cleared Transaction Report: Data for Tuesday, March 24 is currently not appearing in the report across all regions. - Scheduled Reports: Automated reports sent at 8:00 AM ET today will not contain updated transaction data for Tuesday, March 24.
Not impacted: - Historical Data: Transaction data prior to Tuesday, March 24 is not affected and remains fully accurate. - Live Operations: This is a reporting-only disruption; active parking sessions and payment processing are functioning normally.
Incident Start Time: - Wednesday, March 25 7:00am ET
Next steps: - We will keep this page updated with our progress. Once the data sync is complete, we recommend re-running any reports from this morning to ensure accuracy.
If you have any questions, please reach out to your ParkMobile Account Manager.
Posted Mar 25, 2026 - 08:19 EDT
This incident affected: Parking Dashboard (Parking Dashboard - Financial Reporting).