Resolved -
This incident has been resolved.
Jun 26, 14:01 EDT
Monitoring -
ParkMobile was notified that Elavon experienced a payment processing delay between 16:58 Eastern Time and 18:32 Eastern Time. This caused some payments to fail during this time. Failed payments were automatically reversed, and no funds were collected for affected sessions.
Elavon has reported that the incident has been resolved. For updated Elavon status, please see https://status.elavon.com/.
Please reach out to your ParkMobile Account Manager if you have any additional questions.
Jun 25, 19:59 EDT
Resolved -
This incident has been resolved.
Jun 25, 07:22 EDT
Monitoring -
A fix has been implemented and we are monitoring the results. ParkMobile users are able to initiate parking sessions on Web (http://app.parkmobile.io/), iOS and Android applications.
If you have any questions, please reach out to your Account Manager.
Jun 24, 11:05 EDT
Investigating -
Users are currently unable to initiate parking sessions on web (http://app.parkmobile.io/). ParkMobile iOS and Android applications are functioning as designed. Users are able to start sessions on iOS and Android applications.
We are working towards a resolution. We will continue to keep this page (status.parkmobile.io) updated with our progress and will provide a further update within the next 20 minutes.
Jun 24, 10:38 EDT
Resolved -
This incident has been resolved.
Jun 19, 16:00 EDT
Update -
T2 has reported that IRIS service is fully restored. Parking rights for enforcement are operating as expected.
Jun 19, 06:08 EDT
Investigating -
ParkMobile was notified that T2 Systems is currently investigating an issue with T2 IRIS. This issue may be impacting the T2 IRIS/ParkMobile integration, resulting in delays when pushing parking rights for enforcement.
T2 will be providing updates through their communication channels as soon as available, and their Support Team can be reached at digital.support@t2systems.com.
nForce is not impacted by this issue and can be used to check active ParkMobile parking sessions for enforcement purposes.
Please reach out to your ParkMobile Account Manager if you have any additional questions.
Jun 18, 08:43 EDT