Resolved -
This incident has been resolved.
Jan 26, 11:50 EST
Monitoring -
Status: The system disruption causing the ParkMobile app to close unexpectedly for a small subset of Android users has been resolved. ParkMobile applications are operating as designed, and we will continue to monitor the system recovery.
User Impact:
- The subset of Android users who have Apple Pay configured within their payment settings can now launch and use the app successfully.
Not impacted:
- All other users (iOS and the majority of Android users) continue to have full, uninterrupted service.
Incident Start Time:
- Jan 22, 7:00 AM ET
Incident End Time:
- Jan 23, 10:38 AM ET
Thank you for your patience during this time. If you have any questions, please reach out to your ParkMobile Account Manager.
Jan 23, 11:08 EST
Identified -
Status: ParkMobile teams are working to resolve a system disruption that causes the app to close unexpectedly for a small subset of Android users.
Impacted:
- Android users who have Apple Pay configured within their payment settings. These users will likely experience a app closure when attempting to launch or use the app.
Workaround:
- ParkMobile Web: Impacted users are encouraged to use our mobile web portal at app.parkmobile.io to initiate parking sessions.
Not Impacted:
- iOS Users
- Majority of Android Users: All other Android users (those without Apple Pay settings) are unaffected and can continue using the app as normal.
Incident Start Time:
- Jan 22, 7:00 AM ET
Next Steps:
- We are currently finalizing a fix, and we will update this page as soon as the resolution is deployed.
If you have any questions, please reach out to your ParkMobile Account Manager.
Jan 23, 07:59 EST